Got a flight that’s suddenly off the schedule? It’s frustrating, but you don’t have to sit there feeling helpless. In the next few minutes you’ll learn what to do the moment you hear “Your flight is cancelled,” how to claim a refund, and where to find the best updates.
Airlines pull a flight for many reasons – bad weather, technical glitches, crew shortages, or even a sudden strike. Knowing the cause helps you decide your next move. If it’s weather‑related, the airline usually offers a re‑book or a voucher. A technical issue can mean a full cash refund is on the table. Keep an eye on the airline’s announcement page or app to catch the exact reason.
1. Check the airline’s official channels. Open the airline’s app, website, or social media feed. Those sources update faster than third‑party sites.
2. Know your rights. In the UK, EU261 gives you a right to compensation for cancellations less than 14 days before departure, unless it’s caused by extraordinary circumstances. In the US, you’re usually entitled to a refund, not compensation.
3. Decide on re‑booking or refund. If you need to get to your destination today, look for the next available flight. The airline often upgrades you for free. If you can wait, a voucher might be worth a little extra flexibility.
4. Start the refund claim immediately. Use the airline’s online form – it’s faster than calling. Have your booking reference, passenger names, and payment details ready.
5. Keep all proof. Save screenshots of the cancellation notice, any emails, and receipts for expenses like meals or hotels. You’ll need them if you go to a credit‑card dispute or to claim travel insurance.
6. Contact your travel insurance. A good policy covers missed connections, extra accommodation, and even lost bookings. Call the insurer while the cancellation is fresh; they’ll ask for the same proof you collected.
7. Use alternative transport. If the next flight is hours away, check trains or buses. Some airlines partner with ground transport providers and may cover part of the cost.
These steps take only a few minutes, but they can save you money, time, and stress.
When the airline’s website is down, a quick phone call can still get you a re‑book, but be ready for hold music. Try calling during off‑peak hours (early morning or late evening) for shorter wait times.
Don’t forget to update anyone waiting for you – family, hosts, or business contacts. A short text or email lets them adjust plans without panic.
Finally, stay calm. Cancellations happen to everyone, and the airline wants to keep you as a happy customer. Follow these tips, and you’ll turn a busted plan into an easy fix.
A sudden air traffic control glitch at Manchester Airport on July 27, 2025 led to widespread cancellations and delays, affecting key European routes and leaving many passengers stranded or inconvenienced. Airlines like easyJet, Lufthansa, British Airways and Ryanair were caught up in the disruption, prompting compensation questions and logistical headaches.
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